Terms and Conditions

RETURNS AND EXCHANGE POLICY

  • All items must be in original factory condition with tags intact and original packaging. No exceptions. 
  • Click here for our hassle free returns system
  • Email us at support@caffeineandkilos.com if you are having issues with returns.(domestic returns only)
  • All sales are final on discounted items - no returns
  • Return items with a detailed note including name, order number, and address to:

Caffeine and Kilos
9701 Dino Drive Suite 110
Elk Grove CA 95624

DENIED RETURN EXAMPLES

  • Smell, perfume, deodorant, cologne, etc
  • Visible stains or wear marks
  • No packaging or proof of purchase
  • Washed or wrinkled
  • Bent bills on hats 
  • Beanies must be unworn and in original package for sanitation purposes
  • Logo damage on virus pants due to repeated contact from weight training
  • NO RETURNS ON BARS OR COFFEE

SHIPPING

Shipping within the United States - we ship most orders by USPS 3-Day Priority Mail. It can take 1-3 business days to process your order. Once your order is shipped you will receive a confirmation email. If you do not receive an email, you can check your order status here: TRACK MY ORDER

International Shipping - all international shipments will also ship through USPS. International shipments can take up to 14 business days, excluding holidays. USPS tracking usually stops once the package has left the United States. Packages continue to their destination, but sometimes the package will look like it is "stuck" in one place for a long period of time. For certain locations, the package will show "delivered", but all that means is that it has arrived at the local carrier and should be out for delivery within a day or two. Please allow the full 14 business days for international shipping. If your package does not arrive within 14 business days, please email us at support@caffeineandkilos.com . Caffeine and Kilos is not responsible for customs/import taxes.

PRIVACY POLICY

Personal Information

When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.

Cookies

As you browse {!}, advertising cookies will be placed on your computer so that we can understand what you are interested in.  Our display advertising partner, then enables us to present you with retargeting advertising on other sites based on your previous interaction with {!}. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. 

Security

We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.

Your information will not be available to the public and is protected. 

GDPR Terms 

The terms and provisions in this Section 12 only apply to EEA Residents and only to the extent that we are subject to the European Union’s General Data Protection Regulation (“GDPR”). If there is any conflict between the GDPR Terms and the rest of this Privacy Policy, the GDPR Terms shall control with respect to EEA Residents (and only to the extent that we are subject to GDPR). Our identity and contact information is as follows:

Caffeine and Kilos Inc., a California corporation - 9701 Dino Dr, STE 110, Elk Grove, CA, 95624  Email: support@caffeineandkilos.com

We rely on the following legal grounds to process your personal information:

    • Consent. We may use your personal information as described in this Privacy Policy subject to your consent. To withdraw your consent, please contact us at [support@caffeineandkilos.com.
    • Performance of a contract. We may need to collect and use your personal information, as applicable, to perform our contractual obligations.
    • Legitimate Interests. We may use your personal information for our legitimate interests to provide our products, our partners’ products, and our services and to improve our services and the content on the Website. We may use technical information as described in this Privacy Policy and use personal information for our marketing purposes consistent with our legitimate interests and any choices that we offer or consents that may be required under applicable law.
    • Legal Compliance. We may collect and use your information in connection with legal obligations to which we are subject. These legal obligations include, but are not limited to, any and all applicable (i) federal, state, or local laws, rules, or regulations, (ii) court orders, or (iii) consent decrees.

We may use information that we collect about you, including personal information, to:

    • Provide Products and Services. We will use your information to provide our products, our partner’s products, and our services to you; to respond to your inquiries; and for other customer service and support purposes. We use the payment information you provide to us in order to alert you of past, current, and upcoming charges, to allow us to present the purchase history to you, and to perform internal finance processes, such as looking the status of a credit card charge. In the event of a credit card dispute, we also share account information with your bank to verify the legitimacy of a charge.
    • Understand and improve our products. We will perform research and analysis about your use of, or interest in, our products, our partner’s products, our services, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.
    • Communicate with you.

    • Service related communications. We may send you service and administrative emails to ensure the products or services are working properly. These messages are considered part of the service and you may not opt out of these messages.
    • Promotional. Subject to your opt-out preference, we may send you emails about new product features or other news about Caffeine and Kilos or on topics we think would be relevant to you. You may opt out of receiving these communications at any time by using the unsubscribe link at the bottom of the applicable email or sending us a request at support@caffeineandkilos.com.
    • Responding to your requests. We will also use your information to respond to your questions or comments.
    • Administrative. We may contact you to inform you about changes in our services, our service offering and other important service related notices, such as changes to the Privacy Policy or about security or fraud notices.
    • Advertising. Subject to your opt-out preferences, we may develop and display content and advertising tailored to your interests on our services and other sites.
    • Protecting Rights and Interests. We will use your information to protect our rights and interests as well as the rights and interests of our users and any other person, as well as to enforce this Privacy Policy or our Terms of Service.
    • Legal Compliance. We may use your information to comply with applicable legal or regulatory obligations, including informal requests from law enforcement or other governmental authorities.
  • Other. We also may use your information to manage our business or perform functions as otherwise described to you at the time of collection subject to your consent. Please read all online agreements carefully before accepting them.