Terms and Conditions

RETURNS AND EXCHANGE POLICY

Caffeine and Kilos
9701 Dino Drive Suite 110
Elk Grove CA 95624

DENIED RETURN EXAMPLES

  • Smell, perfume, deodorant, cologne, etc
  • Visible stains or wear marks
  • No packaging or proof of purchase
  • Washed or wrinkled
  • Bent bills on hats 
  • Beanies must be unworn and in original package for sanitation purposes
  • Logo damage on virus pants due to repeated contact from weight training
  • NO RETURNS ON BARS OR COFFEE

SHIPPING

Shipping within the United States - we ship most orders by USPS 3-Day Priority Mail. It can take 1-3 business days to process your order. Once your order is shipped you will receive a confirmation email. If you do not receive an email, you can check your order status here: TRACK MY ORDER

International Shipping - all international shipments will also ship through USPS. International shipments can take up to 14 business days, excluding holidays. USPS tracking usually stops once the package has left the United States. Packages continue to their destination, but sometimes the package will look like it is "stuck" in one place for a long period of time. For certain locations, the package will show "delivered", but all that means is that it has arrived at the local carrier and should be out for delivery within a day or two. Please allow the full 14 business days for international shipping. If your package does not arrive within 14 business days, please email us at support@caffeineandkilos.com . Caffeine and Kilos is not responsible for customs/import taxes.

PRIVACY POLICY

Personal Information

When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.

Cookies

As you browse {!}, advertising cookies will be placed on your computer so that we can understand what you are interested in.  Our display advertising partner, then enables us to present you with retargeting advertising on other sites based on your previous interaction with {!}. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. 

Security

We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.

Your information will not be available to the public and is protected.