Refund policy

RETURNS AND EXCHANGES

Something not right? Email us at support@caffeineandkilos.com within 30 days of delivery with your order number and what is going on. A real person reads every email and you will hear back within one business day.

Everything we make is printed to order, so we handle returns and exchanges individually rather than running you through a portal. Tell us what happened and we will sort it out from there.

Please email us before sending anything back. Depending on the situation we may not need the item returned, and we would rather save you the trip.

WHAT WE CANNOT TAKE BACK

  • All sales are final on discounted items - no returns
  • No returns on coffee. Consumables are store credit only.
  • All sales in the 4 days following Thanksgiving are exchanges only, no returns.
  • Items must be in original factory condition with tags intact and original packaging.
  • Coffee subscriptions cannot cancel before a period of 3 transactions. For early cancellation, there is a $15/bag early termination fee.

DENIED RETURN EXAMPLES

  • Smell, perfume, deodorant, cologne, etc
  • Visible stains or wear marks
  • No proof of purchase
  • Washed or wrinkled
  • Bent bills on hats
  • Beanies must be unworn and in original package for sanitation purposes
  • Logo damage on virus pants due to repeated contact from weight training
  • NO RETURNS ON CONSUMABLES - Store credit only

SHIPPING

Shipping within the United States - we ship most orders by USPS 3-Day Priority Mail. It can take 3-5 business days to process your order. Once your order is shipped you will receive a confirmation email.

International Shipping - all international shipments will also ship through USPS. International shipments can take anywhere from 14 to 21 business days, excluding holidays. USPS tracking usually stops once the package has left the United States. Packages continue to their destination, but sometimes the package will look like it is stuck in one place for a long period of time. For certain locations, the package will show delivered, but all that means is that it has arrived at the local carrier and should be out for delivery within a day or two. Please allow the full 14 business days for international shipping. If your package does not arrive within 14 business days, please email us at support@caffeineandkilos.com. Caffeine and Kilos is not responsible for customs or import taxes.

For how we handle your personal information, please see our Privacy Policy.